As an ATRIO member, you get a debit card to use for some of your health expenses. Your Flex Card allowances can be spent on the following:
Your Over-the-Counter (OTC) Benefit – Order by Mail, Phone, or Online!Depending on their plan, ATRIO plan members receive a quarterly allowance to spend on OTC items from a list of eligible products. Place your order online, over the phone, in a participating retail store, or by mail through the OTC Catalog – all using your Flex Card!
Talk to your healthcare provider to see if any specific OTC items are right for you. Below are just few a examples of the popular OTC drugs and items available for purchase:
To place an order, login to your myATRIO member portal, click here, or call 1-855-263-6673 (TTY 711) Monday – Friday from 5 a.m. to 5 p.m. PST.
To find the catalog of approved OTC items and retail locations, click on one of the links below:
Alternative TherapiesATRIO members can use their Alternative therapies allowance for routine Chiropractic, Acupuncture and Naturopathy services. You can visit any provider to use this benefit.
DentalATRIO members can use their dental allowance at any dental provider for preventive care and other dental products and services.
Frequently Asked Questions to help you use your dental allowance:
Fitness Use your fitness allowance for gym memberships or fitness classes.
To check your Flex Card balance or place an order call 1-855-263-6673 (TTY 711) from Monday – Friday, 8 a.m. to 8 p.m. PST. To report a lost or stolen card call ATRIO Member Services at 1-877-672-8620 (TTY 711).
In addition to Flex Card allowances, as an ATRIO member, you can
take advantage of extra benefits to help meet your health and wellness needs.
Personal Emergency Response System (PERS)
LifeStation brings our members peace of mind at the push of a button, with a Personal Emergency Response System (PERS). There are also different style options to fit your active lifestyle, including a watch option with step tracker and heart rate monitor!
To take advantage of this benefit, call LifeStation: (888) 809-3112 (TTY 711) Monday through Friday from 5 a.m. to 6 p.m. PST, or on Saturday and Sunday from 6 a.m. to 6 p.m. PST. You can also visit our website for additional information.
ATRIO Health Plans has partnered with Amplifon to provide hearing services, from routine exams and hearing aid evaluations / fittings with access to top-tier hearing aids at discounted prices.
To take advantage of this important benefit you must see an Amplifon provider. To find one near you visit Amplifon or call 1-866-375-0563 (TTY 711), Daily, 8 a.m. to 8 p.m. PST.
Amplifon Frequently Asked Questions
ATRIO Health Plans has partnered with SafeRide to provide non-emergent, health-related transportation to members - for most plans. Receive up to 12 or 24 one-way non-emergent medical transportation trips per year depending on your plan (you must use SafeRide for this benefit to be covered.)
Health-related locations include medical facilities, dentists and doctors' offices, and gyms or community centers. Rides may be provided by taxis, rideshare services, vans, and non-emergency medical transport as determined by our transportation partner. Uber and Lyft are part of the SafeRide network and are subject to availability.
To schedule a ride or find out how many rides you have left for the year (check your ride balance), please call 1-888-617-0467, Monday – Saturday, 6 a.m. to 6 p.m. local time, or login to your myATRIO member portal.
PLEASE NOTE: Rides should be scheduled at least 48 hours in advance; rides scheduled less than 48 hours in advance will be subject to availability. If you must cancel, you need to do so at least 3 hours before your scheduled pick-up time (if after this time, the ride will be deducted from your annual ride balance).
SafeRide Flyer
SafeRide approved destination listing
Vision coverage is administered through VSP® Vision Care. As an ATRIO plan member you have access to affordable care from leading eye doctors and high-quality eyewear options. Depending on your plan, you receive an annual routine eye exam and an allowance to spend on frames or contact lenses every year.
To locate a VSP provider, click here: Find a VSP Provider.
VSP Customer Service: 1-844-344-0572 (TTY 711), Monday - Friday, 5 a.m. to 2 p.m. PST. Visit our website for more information.
Travel anywhere with confidence knowing your ATRIO plan* has you covered if you have a medical emergency or urgent care need while traveling outside of the country.
For help or questions about your coverage call ATRIO Member Services at 1-877-672-8620 (TTY 711) daily from 8 a.m. to 8 p.m. local time.
*ATRIO Special Needs Plans and ATRIO Support Rx (PPO C-SNP) do not include worldwide coverage
Better health begins with nourishing meals. ATRIO Health Plans recognizes the importance of access to the right nutrition and has partnered with GA Foods to provide our members meals after an inpatient or skilled nursing facility stay, and for those receiving home health services. You pay nothing for up to two (2) meals per day for 14 calendar days (28 total meals) after each qualifying health event.
Your meals will be delivered to your home. We will call you to set your delivery day. You can change your delivery day at any time. There is no cost to you. Your case manager has already enrolled you.
Keeping your brain healthy is just as important as caring for the rest of your body. That’s why ATRIO
Health Plans has teamed up with Isaac Health, a leading brain health clinic, to offer our members a convenient, at-home check-up with expert memory and brain health doctors.
To get started, visit myisaachealth.com/atrio or call Isaac at (888) 818-2059 (TTY/TDD: 711), Monday through Friday, 6 a.m. to 3 p.m. The Isaac team may also reach out to you directly to help schedule your first appointment. Isaac Health will start with a quick phone consultation. If you have any memory concerns or changes in thinking, you’ll receive a virtual appointment for further testing and to speak with a board-certified specialist who can provide guidance and support. If eligible for Isaac's brain health program, you'll receive a personalized care plan, treatment and therapies designed to help with memory and thinking, 24/7 assistance, and more.
This service is fully covered by your ATRIO plan. No copays apply. You can also contact ATRIO Member Services with any questions about this exciting partnership.
For a complete list and description of benefits, including extra benefits, refer to your Evidence of Coverage booklet.
